Customer Help

Need a quick info? Check our FAQ responses below

Common purchase queries answered

Orders and Shipping

Items in stock are shipped immediately payment is confirmed. It may take up to 48hrs if item is in another branch outside your delivery location. If your item delays beyond this, kindly email us – gear@sweet-muzic.com

Guest Checkout usually works most of the time. If you are not able to create an account directly, kindly email gear@sweet-muzic.com and you will be assisted.

If you would like your item to be delivered elsewhere after you’ve checked out and paid for it, kindly email gear@sweet-muzic.com as soon as possible. If item has not already been dispatched, we will ship to your new address.

If you do not receive any update on your order delivery within 24hrs after purchase, kindly email gear@sweet-muzic.com and you will be updated.

All payments are routed through a secure banking gateway, and Sweet Muzic does not keep any card information whatsoever on file.

We can ship outside Ghana on two conditions. 1. Your card must be successfully processed through our payment systems 2. You will need to generate a shipping label for us through DHL or your preferred International Courier delivery, and we will use that to ship to you.

Returns and Exchanges

Kindly notify us within 24hrs, if the item you received is not what you ordered. Email us at gear@sweet-muzic.com

For customer support, kindly email us – gear@sweet-muzic.com or call any of our hotlines – +233 (054 734 6146, 050 731 1990, 055 252 2562)


Reply to the mail thread on your order with the correct shipping address, as soon as possible. If we receive new address before item is dispatched, item will be dispatched to the new address.

You can always pre-order an item which is sold out or on backorder. We restock our products as often as possible, so with a little wait time, you will be able to receive your back-ordered item. If for any reason, an item you backordered cannot be fulfilled, our team will reach out to you and process a refund or suggest an alternative.